Privacy Policy

1. Introduction

MedSeatPilot ("we", "our", or "us") operates the website medseatpilot.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our NEET rank prediction and college recommendation services.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect:

• Name — to personalise your experience
• Email address — for account verification, OTP delivery, and communication
• Mobile number — for account identification and support
• Password — stored in encrypted (hashed) form; we never store plain-text passwords

2.2 Prediction Data

When you use our predictors, we collect:

• NEET scores, ranks, and category information you enter
• State and quota preferences you select
• Prediction results generated for your queries

2.3 Payment Information

When you purchase a plan, payment processing is handled entirely by Razorpay. We do not store your credit/debit card numbers, UPI IDs, or bank account details. We only store:

• Razorpay order ID and payment ID (for transaction reference)
• Payment status and amount

2.4 Automatically Collected Information

We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is used solely for analytics and improving our Service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide NEET rank predictions and college recommendations
• Process payments and manage subscriptions
• Send verification OTPs and password reset emails
• Send important service updates and notifications
• Improve our prediction algorithms and user experience
• Respond to your enquiries and support requests
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

• Payment processor — Razorpay, to process your payments securely
• Email service — for sending transactional emails (OTPs, receipts)
• Legal requirements — if required by law, court order, or governmental authority
• Business transfer — in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Passwords are hashed using industry-standard bcrypt algorithm
• OTPs expire after 10 minutes and are single-use
• HTTPS encryption for all data transmission
• Regular security reviews and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Prediction history is retained to improve our algorithms and for your reference. You may request deletion of your account and associated data by contacting us.

7. Cookies

Our website uses session cookies to maintain your login state and preferences. These are essential cookies required for the Service to function. We do not use advertising or third-party tracking cookies.

8. Children's Privacy

Our Service is intended for NEET aspirants and may be used by individuals under 18 years of age. We collect only the minimum information necessary to provide our services. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us.

9. Your Rights

You have the right to:

• Access your personal data stored with us
• Correct inaccurate or incomplete information
• Delete your account and personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@medseatpilot.com.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable). Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of any material changes via email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: